Contact Us
Need assistance?
Our friendly team is just a phone call away and ready to help.
Send us a message
We'll get back to you as soon as possible during business hours.
Come and see us
Visit one of our stores for expert advice and the latest products.
Get in Touch
Have a question, need help, or want to learn more about our products? Our team at Hobby and Toys SA is here to assist you. Send us a message and we’ll get back to you as soon as possible.
Store Locations
KwaZulu-Natal
Amanzimtoti
Shop No. , Galleria Mall, Amanzimtoti, KwaZulu-Natal, South Africa
Umhlanga
Shop No. , Gateway Mall, Umhlanga, KwaZulu-Natal, South Africa
Send Us a Message
Frequently Asked Questions
How can I contact Hobby and Toys SA?
You can reach our friendly support team by completing the contact form on this page or by emailing us at info@hobbyandtoyssa.co.za. We aim to respond to all enquiries as quickly as possible during business hours.
What are your business hours?
Our customer support team is available during normal business hours, Monday to Friday. Messages received after hours, on weekends, or on public holidays will be answered as soon as possible on the next business day.
Where is my order?
Once your order has been dispatched, you’ll receive a confirmation email with your tracking information (where available). If you haven’t received an update or need assistance, please contact us with your order number and we’ll be happy to help.
Can I return or exchange an item?
Yes. If you’re not completely satisfied with your purchase, please contact us as soon as possible. Returns and exchanges are subject to our Returns Policy and the condition of the item.
Do you stock products that are not listed on your website?
We regularly add new products to our online store. If you’re looking for a specific hobby or toy item that you can’t find, contact us and we’ll do our best to assist or let you know if we can source it.
Do you offer bulk orders or special requests?
Yes. We can assist with bulk purchases for schools, clubs, businesses, events, and special occasions. Contact us with your requirements and we’ll provide a personalised quotation where applicable.